The Telecom Regulatory Authority of India (TRAI) has introduced significant changes to the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) to safeguard consumers against unsolicited commercial communications. Key amendments include simplifying complaint procedures, enhancing transparency, and enforcing stricter penalties for non-compliance. Consumers can now report spam messages with basic details, and access providers must act within 5 days. Repeat offenders may face blacklisting, telecom service disconnection, and device blocking. The amendments also introduce consent expiry timelines, standardize message headers, and restrict the use of regular 10-digit numbers for commercial messages.
The article is authored by Radhika Gupta, Partner, published in ET Telecom.
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Radhika specializes in telecommunications, technology and satellite communications sectors. She has extensive experience advising on regulatory issues, licensing arrangements, restructuring, information technology laws, regulations governing telecom spectrum allocation, compliances applicable to manufacturing.