Department of Telecommunications issues Know Your Customer (KYC) Reforms

In a major step towards initiating the telecom reforms announced by the Cabinet on September 15, 2021, the Department of Telecommunications(“DoT”), has issued a series of reforms dated September 21, 2021, simplifying the Know Your Customer (“KYC”) processes. Presently, a subscriber has to undergo KYC process which entails visit to the ‘Point of Sale’ along with the original documents of identity and address as proof for obtaining new mobile connection or conversion of mobile connection from prepaid to postpaid or vice-versa. However, owing to the pandemic, most of the customer services are being offered virtually through the internet with various methods of authentication. Accordingly, the DoT has issued instructions to the Telecom Service Providers (“TSPs”) for immediate implementation to implement contactless, customer centric and secured KYC processes. The following instructions have been issued in supersession of all instructions in this regard that have issued previously:

For further details, please refer to the below document.

This Newsletter has been prepared by the JSA Competition Law Team.

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